Which cities lose cell phones the most, and when?
Editor's note: Amy Gahran writes about mobile tech for CNN.com. She is a San Francisco Bay Area writer and media consultant whose blog, Contentious.com, explores how people communicate in the online age.
(CNN) -- If you're at a coffee shop, anywhere in Philadelphia, or if it's late at night, hang on to your smartphone.
Losing your smartphone can be stressful,
given how much important data and access to services a typical one
contains. On average, people lose their smartphone once per year,
according to Lookout Mobile Security.
Recently, Lookout
analyzed phone loss data and found some interesting trends about where
and when people lose their phones. This data is presented on a new
interactive website, Mobile Lost and Found.
Lookout gathered data from its mobile security app,
which is on more than 15 million cell phones around the world (mostly
Android phones). In 2011, Lookout found 9 million smartphones. (The
company considered a phone as having gone missing whenever a user logged
in to Lookout via the Web to find a phone.)
"Losing your phone is
absolutely the biggest mobile security risk cell phone owners currently
face, even more than malware," said Kevin Mahaffey, Lookout's chief
technology officer. "People lose their phones in the places they go
every day. It's not a stray comet from the sky snatching your phone.
That's why we wanted to study this."
When are people most
likely to lose their phone? Lookout found that the vast majority of
smartphone losses happen late at night, from 9 p.m. to 2 a.m. Looks like
nightlife may be a culprit.
But on holidays, or
during major events such as festivals or big sporting events, people are
especially likely to lose a phone. In 2011, phone losses around the
world spiked on Christmas and New Year's Eve.
And on February 27, 2011,
phones in Dublin, Ireland, were lost at nearly three times the normal
rate during a major international rugby tournament there.
In general, throughout
the United States, the five types of places where people are most likely
to lose a cell phone are coffee shops, bars, restaurants, at the office
or at home.
Also, the five U.S.
cities where people are most likely to lose a smartphone are
Philadelphia; Seattle; Oakland, California.; Long Beach, California; and
Newark, New Jersey.
Mahaffey observed that
several of the top phone-losing cities also have high crime rates, but
that doesn't necessarily mean that more phones are stolen in these
cities.
Lookout's data does not
indicate what actually happened to those missing phones -- how many were
stolen vs. lost, or how many were eventually found. That might be a
subject for future Lookout research, he said.
However, where you're
most likely to lose your phone may depend on which city you live in. For
instance, people in Austin, Texas, are most likely to lose phones at a
gas station or garage, at the grocery store or at a pizza place.
But church is the third
most common setting where Chicagoans lose their phones. And in Atlanta,
people are most likely to lose a phone at the office.
One reason why losing
your smartphone is so risky is that recent research by Symantec (another
mobile security provider) showed that more than 95% of the time, people
who find lost smartphones try to access sensitive data or accounts on those phones -- which can including e-mail, online banking, photos and more.
This is why it's so important to always protect your cell phone with at least a security passcode or swipe pattern.
What's the cost of a
lost smartphone? Lookout estimates the average replacement cost (just
the device, not counting costs associated with lost data, international
phone calls, unauthorized online purchases and illicit access to online
banking or other accounts) is about $200.
"For a lot of people, $200 is a lot of money," Mahaffey said. "It could be a month's rent, or groceries."
That said, Mahaffey
emphasized that Lookout didn't conduct this research to frighten people,
but rather to help them understand the importance of protecting your
phone. "You should never be afraid of your phone," he said, "But you
should know how to protect it."
Consistently using a
passcode or swipe pattern to lock your phone is the most basic level of
protection -- not just from a random person who finds your lost phone,
or a deliberate thief or snooper, but also from police.
Courts in several states have authorized police to conduct warrantless searches of cell phones seized from people under arrest, but they probably cannot compel an arrestee to unlock a seized phone.
Several mobile security
services offer additional features (for an annual fee) such as causing a
lost phone to beep (which can help if you just can't find where you put
it down at home), or to show the current location of the phone on a map
(which in one case helped catch a carjacker), or to remotely lock or even wipe all data and contacts from a lost or stolen phone.
The opinions expressed in this report are solely those of Amy Gahran.
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